Waynette “Nettie” Campros has worked at the Sheridan Senior Center for ten years. She became the agency’s dispatcher in February 2002 after driving for many years. She was put in the challenging position of not only being a new dispatcher, but also implementing directional dispatching. Nettie handles these challenges with grace and patience. Over the past year, she has dispatched over 87 percent of the Center’s 49,000 rides.
     Nettie puts into practice the Senior Center’s Mission Statement “implementing services of quality that support dignity, well-being, and the physical and emotional health of customers and staff.” She walks the talk! Her workday includes a ready smile and a good morning to her fellow workers, making sure drivers get scheduled for breaks. She is willing and enthusiastic about increasing her knowledge and skills. Safety is always foremost in her mind. She is there for the customer no matter how long it takes, yet she manages to keep a sense of humor when things get tough.
     Senior Center Board Member and Volunteer Substitute Driver, Don Steadman, states, “When I have driven the bus, I have been surprised and delighted with the radio messages I’ve heard between the drivers and the dispatcher. It is like listening to lifelong friends discussing ways each can assist the other to accomplish the desired goals of providing transportation safely and on-time for every customer.
     As the dispatcher, Nettie is the key element in creating this atmosphere. All of the drivers tend to adopt her attitude towards one another and the customers. Everyone benefits and share in the rewards of deeper friendships and in accomplishing their work with outstanding results. To me, Nettie is the example of the dispatcher everyone should want to be.”